编辑“︁Stendhal:GuideForAdmin”︁（章节）

===General guidelines===
It is essential to always use '''/supportanswer''' in response to a /support query.
* /supportanswer is logged to IRC and player history, the /msg is not
* Other admin need to see if an issue is resolved
* Players start to use /msg instead of /support if you set this bad example - and then you have trouble later with being bothered by /msg

Do make use of the standard $ supportanswer responses, a list of which can be obtained with ''/gmhelp support''.

If writing your own response, type a # before you paste in a link, for good formatting of any # which happen to be in the link (e.g. wiki sections). 

It's a good idea to familiarise yourself with the FAQ so that you can answer questions fast with it (and do look up the $faq shortcuts), and be consistent with game policy.